Shipping policy

Shipping Policy

At VNU Collective, we want your shopping experience to be easy from checkout to delivery.

Processing & Shipping

Orders are processed and shipped through our trusted fulfillment partners. Processing and delivery times may vary depending on the product and where it ships from.

Most U.S. orders are expected to arrive within approximately 2–10 business days after shipment, depending on the item and shipping origin.

Please note that estimated delivery times are not guaranteed and may be affected by carrier delays, holidays, weather, or other circumstances outside of our control.

Order Tracking

Once your order ships, you will receive an email with tracking information when available.

Please allow some time for tracking information to update after your order has shipped.

Multiple Items

If your order contains multiple products, your items may arrive in separate packages depending on where each product is fulfilled.

You will receive tracking information for each shipment when available.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you entered an incorrect or incomplete address, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once it has entered processing.

Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier. If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and your local carrier before contacting us.

If your package is significantly delayed or appears to be lost, contact us so we can help you determine the appropriate next steps.

Questions About Your Order?

If you have questions about shipping or your order, please contact us through our customer support page.